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Case Study 3

Stated need: 'We have had a tough business in the last two years. Market Shares are dropping. I have taken over as the MD and by God, we need to get people to share the vision'

Real need: Sales, After Market and Marketing - need to work together | We need to move away from 'doing what you told me' to 'being empowered' | We cannot grow unless each Functional Head thinks like a businessperson | We want one single vision for the future

The Solution: The 4 Step Process

The 4 Step Process:

STEP 1A: A day with the key stakeholders [individually or in small groups]. The stakeholders would include Functional Managers & Dealership Managers. Identifying the real issues which impact performance | Identifying the real issues which impact the team performance | Identifying the organizational / individual factors in a broad way | Zeroing on the need for team thinking, team chemistry & team behavior | Understanding the vision of the company & the consequences

STEP 1B: A half a day with consolidation of the key issues and drawing a road map to start immediacy and long term needs. A half a day with the MD.

STEP 2: A 3 day offsite Belbin Team Role anchored workshop on 'Building A High Performance Customer Centric Business Driven Team' : Action planning - individual personal effectiveness improvement | Short term team projects and activities in workplace.

STEP 3: A one day review including achievement orientation - Main focus on personal effectiveness & changes in personal behavior and getting ready to be achievement driven.

STEP 4: A one day review - Main focus on team working & team performance, creating indicators for self & monitoring and individualized short coaching

The Outcome:

  • "No more 'incremental performance improvement' thinking- the team is thinking BIG"
  • Defined excellence parameters in the team
  • Quantum leap in the long term plan objectives
  • The Company's key accounts targeted with a team approach

Nobody is perfect but a team can be. Read on or contact us to have a Belbin Accredited CERT Lanka Consultant call you back on how we can partner with you in transforming the performance of individuals and teams in your workplace, in ways that are sustainable and enduring.

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